Refinitiv an LSEG Business
Credit Control Aanalyst
• Cash collection on a defined book of business
• Work closely with clients, some of which are Fortune 500 Companies, and Thomson Reuters internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
• Manage the decision process on disconnecting customers when payments cannot be negotiated.
• Manage complicated cash application issues.
• Monitor and analyze collection trends and identify debt issues at an early stage for resolution.
• Aid Regional Credit Managers in the compilation of monthly credit control reporting
• Recommend any changes in country credit control tiering and mapping to improve efficiency
• Ensure actions from monthly business unit debt provisioning meetings are followed-up
• Suggest and implement improvements to current practice
Citigroup Business Process Solution
Citiphone Banker
• Answer the inbound call for general and specific queries about credit card features, benefits, and billing concerns. Resolving concerns in a timely manner and do follow up with clients if needed to deliver solutions on disputes and inquiries. And also, at the same time involve selling volume products like cash loans, balance transfers, and Nth cards.
Citigroup Business Process Solution
Collections Officer
Inbound and outbound collections call for ready credit and credit card balances from 1-59 days past due, over-limit account, and skips account. Also, involve updating demographics and changing due dates and billing cycle.
